Warranty/Returns
Opto
22 Limited Warranty
Return and Repair Policy
In-Warranty Repairs. In-warranty units will be
repaired or replaced free of charge. See the Opto 22
Limited Warranty for details. The repair does not extend the
warranty beyond the original warranty period.
Out-of-Warranty Repairs. Any unit that is out of
warranty will be repaired at a cost equal to half the current list
price. This applies only to those units that can be repaired. The
repaired unit will be given a 30-month repair warranty. The new
warranty period for out-of-warranty repairs of obsolete products
will be 30 months or until repair parts are no longer available,
whichever comes first.
Note: Solid-state relays and G1, G4, and Quad Pak I/O modules are
not repairable items. SNAP I/O modules are repairable, however.
Warranty and/or Repair Returns. Prior to
returning any product for repair, please contact Opto 22's Product
Support Group at 800-835-6786 or 951-695-3080 to request an RMA
number. In order to be processed properly, the RMA number must be on
the shipping label when the package is received by Opto 22.
Questions about the warranty status of your Opto 22
product? Contact Product
Support.
Opto 22 Limited Warranty
Effective: May, 2003
1. What is covered by this warranty.
OPTO 22 (OPTO) warrants, to the original purchaser only, that the
product which is the subject of this sale is free from defects in
material or workmanship. This warranty expires thirty (30) months
from the date of manufacture. If the buyer discovers within this
period a failure of the product or a defect in material or
workmanship, the buyer must promptly notify OPTO's Technical Support
Department or OPTO's authorized international distributor. In no
event may the notification be received by OPTO later than thirty
(30) months from the date of manufacture. Within a reasonable time
after notification, OPTO will correct any failure of the product or
any defect in material or workmanship, with either new or used or
currently manufactured like kind replacement parts or products. Such
repair, including both parts and labor, will be performed at OPTO's
expense. Before the product is returned to OPTO or its authorized
international distributor, buyer must receive a return authorization
number from OPTO. The return authorization number must be
conspicuously placed on the envelope or package when returning the
product to OPTO. Failure to comply with this requirement will result
in rejection of the product's return. Return shipping will be paid
by OPTO unless the product is tested by OPTO and is found to be free
from defects, in which case, buyer will (i) be responsible for all
shipping and handling costs; and (ii) pay to OPTO the sum of $50 for
testing and service charges per item. All warranty service will be
performed at service centers designated by OPTO. If OPTO is unable
to repair the product to conform to the warranty after a reasonable
number of attempts, OPTO will provide, at its option, one of the
following: a currently manufactured replacement product or a full
refund of the purchase price. These remedies are the purchaser's
only remedies for breach of warranty. At OPTO's option, and with
customer approval, OPTO may ship replacement products to buyer
before OPTO receives buyer's returned product. In the event that
buyer fails to return the defective product to OPTO or the product
is found not to be defective, and OPTO has already shipped
replacement product to buyer, buyer agrees to pay OPTO for the new
products shipped to buyer plus shipping and handling charges.
Information in OPTO's catalog or any other document is given after
the exercise of due care in its compilation, preparation, and
issuance; however, OPTO DISCLAIMS ANY LIABILITY RESULTING FROM SUCH
INFORMATION, except for the obligation under the warranty provided
above to replace the product or, at OPTO's option, to refund the
purchase price to buyer. This limited warranty gives you specific
legal rights. You may have others, which vary from
state/jurisdiction to state/jurisdiction.
2. What is not covered by this warranty.
OPTO does not warrant (a) any product, components, or parts not
manufactured by OPTO; (b) the operation, malfunction, or failure of
any equipment, computers, machines, or systems into which OPTO's
products have been installed, incorporated, linked or tied; (c)
defects caused by failure to provide a suitable installation
environment for the product; (d) damage caused by use of the product
for purposes other than those for which it was designed; (e) damage
caused by disasters such as fire, flood, wind, and lightning; (f)
damage caused by unauthorized attachments, treatments, or
modifications; (g) damage during shipment; or (h) any other abuse or
misuse by the purchaser. OPTO reserves the right to examine the
alleged defective goods to determine whether the warranty is
applicable.
3. Disclaimer of all other warranties.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OPTO AND ITS
DISTRIBUTORS DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS
OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
4. Limitation of remedies.
OPTO is an original equipment manufacturer. To the maximum extent
permitted by applicable law, in no event will OPTO be liable for any
special, incidental, or consequential damages to persons or property
based on breach of warranty, breach of contract, negligence, strict
liability, or any other legal theory. Damages that OPTO will not be
responsible for include, but are not limited to, loss of profits;
loss of savings or revenue; business interruption; loss of business
information; wages and salaries; loss of use of the product or any
associated equipment; cost of capital; cost of any substitute
equipment, facilities, or services; downtime; the claims of third
parties including customers; and injury to property even if OPTO has
been advised of the possibility of such damages. Except as
prohibited by applicable law, this limitation applies to claims for
personal injury, loss of life, loss of consortium and wrongful
death. Because some states and jurisdictions do not allow the
exclusion or limitation of liability, the above limitation may not
apply to buyer.
5. Time limit for bringing suit.
Any action for breach of warranty must be commenced within twelve
(12) months from the earlier of (i) the date the alleged breach of
warranty occurs; or (ii) the date that buyer knew or should have
known that a breach of warranty occurred.
6. No other warranties.
Unless modified in a writing signed by both parties, this
agreement is understood to be the complete and exclusive agreement
between the parties, superseding all oral or written prior
agreements and all other communications between the parties relating
to the subject matter of this agreement, including statements made
by salespersons. No employee of OPTO or any other party is
authorized to make any warranty in addition to those made in this
agreement. The buyer is warned, therefore, to check this agreement
carefully to see that it correctly reflects those terms that are
important to the buyer. If any portion of this warranty is found to
be unenforceable, all remaining provisions shall remain in full
force and effect. If the product was acquired in the United States,
this limited warranty is governed by the laws of the State of
California. If the product was acquired outside the United States,
then local law may apply.
7. Allocation of risks.
This agreement allocates the risks of product failure between
OPTO and the buyer. This allocation is recognized by both parties
and is reflected in the price of the goods. The buyer acknowledges
that it has read this agreement, understands it, agrees to it, and
is bound by its terms by acceptance or use of the product. If buyer
does not agree to the terms of this limited warranty, buyer should
not accept or use the product; buyer may, however, return it to the
place of purchase for a full refund.
--------------------------------------------------------------------------------
Solid-state I/O Modules and Solid-State Relays *
Limited Lifetime Warranty
Effective: Date codes 1/96 or later
1. What is covered by this warranty.
OPTO 22 (OPTO) warrants, to the original purchaser only, that the
product which is the subject of this sale is free from defects in
material or workmanship. This is a lifetime warranty subject to the
restrictions provided below. If the buyer discovers a failure of the
product, or a defect in material or workmanship, the buyer must
promptly notify OPTO's Technical Support Department or OPTO's
authorized international distributor. Within a reasonable time after
notification, OPTO will correct any failure of the product or any
defect in material or workmanship, with either new or used or
currently manufactured like kind replacement parts or products. Such
repair, including both parts and labor, will be performed at OPTO's
expense. Before the product is returned to OPTO or its authorized
international distributor, buyer must receive a return authorization
number from OPTO. The return authorization number must be
conspicuously placed on the envelope or package when returning the
product to OPTO. Failure to comply with this requirement will result
in rejection of the product's return. Return shipping will be paid
by OPTO unless the product is tested by OPTO and is found to be free
from defects, in which case, buyer will (i) be responsible for all
shipping and handling costs; and (ii) pay to OPTO the sum of $50 for
testing and service charges per item. All warranty service will be
performed at service centers designated by OPTO. If OPTO is unable
to repair the product to conform to the warranty after a reasonable
number of attempts, OPTO will provide, at its option, one of the
following: a currently manufactured replacement product or a full
refund of the purchase price. These remedies are the purchaser's
only remedies for breach of warranty. At OPTO's option, and with
customer approval, OPTO may ship replacement products to buyer
before OPTO receives buyer's returned product. In the event that
buyer fails to return the defective product to OPTO or the product
is found not to be defective, and OPTO has already shipped
replacement product to buyer, buyer agrees to pay OPTO for the new
products shipped to buyer plus shipping and handling charges.
Information in OPTO's catalog or any other document is given after
the exercise of due care in its compilation, preparation, and
issuance; however, OPTO DISCLAIMS ANY LIABILITY RESULTING FROM SUCH
INFORMATION, except for the obligation under the warranty provided
above to replace the product or, at OPTO's option, to refund the
purchase price to buyer. This limited warranty gives you specific
legal rights. You may have others, which vary from state/
jurisdiction to state/jurisdiction.
2. What is not covered by this warranty.
OPTO does not warrant (a) any product, components, or parts not
manufactured by OPTO; (b) the operation, malfunction, or failure of
any equipment, computers, machines, or systems into which OPTO's
products have been installed, incorporated, linked or tied; (c)
defects caused by failure to provide a suitable installation
environment for the product; (d) damage caused by use of the product
for purposes other than those for which it was designed; (e) damage
caused by disasters such as fire, flood, wind, and lightning; (f)
damage caused by unauthorized attachments, treatments, or
modifications; (g) damage during shipment; or (h) any other abuse or
misuse by the purchaser. OPTO reserves the right to examine the
alleged defective goods to determine whether the warranty is
applicable.
3. Disclaimer of all other warranties.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OPTO AND ITS
DISTRIBUTORS DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS
OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
4. Limitation of remedies.
OPTO is an original equipment manufacturer. To the maximum extent
permitted by applicable law, in no event will OPTO be liable for any
special, incidental, or consequential damages to persons or property
based on breach of warranty, breach of contract, negligence, strict
liability, or any other legal theory. Damages that OPTO will not be
responsible for include, but are not limited to, loss of profits;
loss of savings or revenue; business interruption; loss of business
information; wages and salaries; loss of use of the product or any
associated equipment; cost of capital; cost of any substitute
equipment, facilities, or services; downtime; the claims of third
parties including customers; and injury to property even if OPTO has
been advised of the possibility of such damages. Except as
prohibited by applicable law, this limitation applies to claims for
personal injury, loss of life, loss of consortium and wrongful
death. Because some states and jurisdictions do not allow the
exclusion or limitation of liability, the above limitation may not
apply to buyer.
5. Time limit for bringing suit.
Any action for breach of warranty must be commenced within twelve
(12) months from the earlier of: (i) the date the alleged breach of
warranty occurs; or (ii) the date that buyer knew or should have
known that a breach of warranty occurred.
6. No other warranties.
Unless modified in a writing signed by both parties, this
agreement is understood to be the complete and exclusive agreement
between the parties, superseding all oral or written prior
agreements and all other communications between the parties relating
to the subject matter of this agreement, including statements made
by salespersons. No employee of OPTO or any other party is
authorized to make any warranty in addition to those made in this
agreement. The buyer is warned, therefore, to check this agreement
carefully to see that it correctly reflects those terms that are
important to the buyer. If any portion of this warranty is found to
be unenforceable, the remaining provisions shall remain in full
force and effect. If the product was acquired in the United States,
this limited warranty is governed by the laws of the State of
California. If the product was acquired outside the United States,
then local law may apply.
7. Allocation of risks.
This agreement allocates the risks of product failure between
OPTO and the buyer. This allocation is recognized by both parties
and is reflected in the price of the goods. The buyer acknowledges
that it has read this agreement, understands it, agrees to it, and
is bound by its terms by acceptance or use of the product. If buyer
does not agree to the terms of this limited warranty, buyer should
not accept or use the product; buyer may, however, return it to the
place of purchase for a full refund.
* All Opto 22 solid-state relays are guaranteed for life. Reed
relay, SNAP serial communication modules, SNAP PID modules, and
modules that contain mechanical contacts or switches are covered by
the 30-month warranty.
